Q1:When should I make a reservation for my taxi in advance?

A1: While you have the flexibility to book your taxi up until the pick-up time, we recommend securing your reservation at least 1 day in advance for guaranteed availability. In urgent situations, feel free to contact us, and we’ll do our best to accommodate your request, even with as little as 1 hour’s notice.

Q2:When Can I Expect to Receive the Driver’s Contact Details?

A2:Driver Details Dispatch: Expected Day-Before Customer Reservation

Q3:How Far in Advance Can I Revise My Travel Plans?

A3:Changes to your travel plans are allowed up to 24 hours before the scheduled date. Please note that the approval of the revision is contingent upon taxi availability.

Q4:What are the available car options in your lineup?
A4:Available car options consist of Toyota Innova, Toyota Alphard, and Hyundai Starex (priced at a premium)

Q5:Do the displayed prices cover a one-way trip or a round-trip journey?
A5Prices displayed are for single trips only, not for round-trip bookings.

Q6:Until when can I confirm the trip at the latest?
A6:Booking is available 24/7 via Whatsapp. We advise reserving your trip at least 1 days in advance, especially for weekends. For immediate or same-day bookings, kindly contact us on WhatsApp to confirm driver availability

Q7:Is it possible to update my booking if the number of passengers changes for my trip?
A7:Yes, you can make changes. Please inform us at your earliest convenience. If you need a larger vehicle, there will be adjustments to the charges, reflecting the updated vehicle rates. Keep in mind that this is contingent on the availability of the larger vehicle at the time of the change.

Q8:Do I need to specify the presence of babies and small toddlers in the ‘number of passengers’ when making a booking?
A8:”Yes, please make sure to specify the correct number of infants or children in your booking details. The maximum number of passengers for private vehicle rides depends on the vehicle type, and this information helps us suggest the most appropriate vehicle for your needs.

Q9:I am highly sensitive to smoke odors. Can I request a non-smoking vehicle?
A9:Absolutely, please make sure to mention your preference for a non-smoking vehicle when submitting your booking request.

Q10:”Can I check the rates without proceeding with a booking?”
A10:Certainly. You can check the rates on our Pricing Rates page or contact us via WhatsApp https://wa.me/60109583147. Reservation confirmation will be processed once we receive confirmation from your end.

Q1: How do I pay for my hired taxi?

A1: We offer multiple payment options:

1. Bank Transfer to our company account
2. Cash to the driver upon arrival at your destination.
3. Credit Card with an additional 3.6% of the total charge. (Advance notification is required to create the payment link)

Q2: Are your prices per vehicle or per person?

A2: All our taxi charges are per vehicle and not per passenger.

Q3: Are there any hidden or extra charges?

A3: No hidden charges. All fees are clearly tabulated. Toll fees (per trip) and peak season surcharges, if applicable, will be communicated via WhatsApp during the inquiry or after you submit the online booking form.

Q4: Does your company provide receipts for the trips?

A4: Yes, soft copies of receipts can be sent by email after each trip is completed. Please indicate your preference during booking.

Q5: Are there any charges for additional pick-up or drop-off points?

A5: Yes, each additional pick-up or drop-off point will incur an additional SGD10 charge.

Q6: Can we pay for the trip in currencies other than SGD?

A6: Currently, we accept only Singapore dollars for payment.

Q7: Do you require prepayment/full payment to confirm our booking before the trip?

A7: No prepayment is required. Payment can be made in cash on the traveling date.

Q8: Why is there a peak season charge?

A8: During long weekends or holidays, securing vehicles becomes challenging. Hence, a peak season charge applies during these periods.

Q9: I’m traveling for work purposes and need a receipt or invoice for reimbursement. Can you arrange this?

A9: Absolutely. Please indicate this during the booking arrangement, and we will promptly send you the receipt via email after each completed trip.

Q10: I booked a Toyota Innova, but upon arrival, it was a Toyota Alphard/Hyundai Starex. Will there be extra charges for this upgrade?

A10: Occasionally, due to scheduling, we may need to provide a different vehicle. No need to worry, as there will be no additional charges for this upgrade. Consider it a complimentary enhancement from us. Enjoy your ride!

Q1: When crossing the borders in Singapore and Malaysia, should I get off the taxi?

A1: No need to get off the taxi; please remain seated throughout the entire journey.

Q2: What is the difference in traveling via Second Link and Woodland Checkpoint?

A2: Toll fees apply to both Second Link and Woodland Checkpoint. We recommend using the Second Link, especially during peak hours, to avoid traffic congestion.

Q3: How long does it take to travel from Singapore to Johor Bahru?

A3: The journey typically takes around 2 hours, depending on the traffic conditions at the checkpoints.

Q4: What is the best departing time on the weekend from Singapore and back from Johor Bahru?

A4: It’s advisable to depart before 8 am on Saturdays and before 3 pm on Sundays when leaving Johor Bahru on regular weekends. For long weekends, an even earlier departure is recommended to avoid heavy traffic.

Q5: Is tipping required for the driver?

A5: Tipping is optional and based on your satisfaction with the driver’s service. On average, popular drivers receive tips ranging from SGD10-SDG30.

Q6: Could we eat inside the vehicle during the journey?

A6: No, eating inside the vehicle, even light meals or snacks, is not allowed during the journey.

Q7: What happens if the vehicle breaks down? Will you arrange another one for us immediately?

A7: In the event of a breakdown, we will work to schedule a replacement vehicle, which should arrive within the hour for nearby locations.

Q8: Will the return trip driver be the same driver?

A8: Typically, for same-day return trips, the same driver will be assigned. Any changes will be promptly communicated. For return trips on separate days, new driver details will be sent around 9 pm, one day before your travel date.

Q9: Which link will you use for crossing the border?

A9: The choice of border crossing (Second Link or Woodland Checkpoint) depends on the most convenient route considering your travel plans and traffic conditions for the day.

Q10: May I know if you provide WIFI during the journey?

A10: Currently, we do not provide WIFI. However, for vehicle types like Toyota Alphard or Hyundai Starex, we can offer a DVD player for the journey. Please mention your request in the booking form.

Q11: We need to change the vehicle in JB due to limited VEP. Will it be the same vehicle type?

A11: Due to limited VEP (Vehicle Entry Permit), a change of vehicle may be necessary for clients traveling outside Johor Bahru. It will be a quick change, similar to a toilet break at a petrol station, within 2 minutes. The replacement vehicle will be of the same type. No need to worry.

Q1: Do you charge extra if my flight is delayed?

A1: While we do charge for waiting time, providing us with your flight number allows the driver to track your arrival. Waiting charges can be negotiated based on the specific circumstances once the driver is informed about the delay.

Q2: How can the taxi driver find me at the airport?

A2: The driver will typically contact you upon arrival to coordinate the pick-up at the closest gate. We will send you the driver’s details in advance (before 9 pm) one day prior to your travel date. The driver will have your contact details as well.

Q3: For us to catch a ferry/plane, how many hours in advance should we depart from Johor Bahru or Singapore?

A3: We recommend departing at least 5 hours ahead of your flight/ferry departure time to account for any unexpected incidents and ensure a smooth journey.

Q4: Your recommended departure time seems a bit too early.

A4: We understand the concern, but we build in extra time to accommodate unforeseen circumstances. While you can choose a later departure time, please note that we will not be held liable for any missed ferry/flight if a later time is selected.

Q5: My flight has some last-minute changes. Would you be able to reschedule my booking?

A5: Certainly. Kindly inform us as soon as possible about any changes. Contact us the moment you become aware of a change in your schedule to allow sufficient time for us to rearrange your transfer.

Q6: For airport pickups, can I book a vehicle when I arrive at the airport? A6: We highly recommend booking in advance. While last-minute requests are welcome, please be aware that there might be waiting time due to vehicle availability. Planning in advance ensures a smoother and more convenient transfer experience.

Q1: Do you provide day trips or wedding car services? How much do you charge for either?

A1: Certainly, we offer chartered services for day trips and wedding events. For a customized quotation, please contact us directly via WhatsApp at https://wa.me/60109583147

Q2: Do you only provide transfers from Singapore to Johor Bahru?

A2: No, our transfer services extend beyond Singapore to cover any destination in Malaysia, not limited to Johor Bahru.

Q3: Do I need to share the vehicle with others? Is your service a private ride?

A3: Absolutely, our service is exclusively private. The fare you pay secures the entire vehicle for you and your group; there is no need to share the ride with other passengers.

Q1: Is a baby seat required / mandatory for the journey?

A1: In Singapore, it is a requirement to use a baby seat. We provide child car seats (up to 18kg) at an additional SGD10 each way. Due to limited seats, we can arrange for one child seat per trip. Alternatively, you may bring your own car seats for the journey.

Q2: Is a booster seat required / mandatory for the journey?

A2: Yes, a booster seat is mandatory in Singapore. We offer booster seats (18kg to 36kg or below 1.35m) at an additional SGD10 each way. We can arrange for up to three booster seats per trip, given the limited availability. You can also bring your own booster seats.

Q3: We have our own child/booster seats. Which type of vehicle has 3-point seatbelts to secure our own seats?

A3: Please request either a Toyota Innova or Toyota Alphard, as these two vehicles are equipped with 3-point seatbelts to secure your child or booster seats.

Q4: Do you have any information on how to apply Visa On Arrival (VOA)? I am an Indian/China passport holder.

A4: Tips for applying Visa On Arrival (VOA):

1. Usually takes about 1 hour.
2. Counter VOA operates 24 hours.
3. Payment by Credit Card ONLY (No Cash).
4. RM200/PAX.
5. Additional SGD30 as a waiting charge at the VOA office for the journey.

Q5: I am interested in going to Legoland Malaysia. Can I get more information from you?

A5: Tips for travel to Legoland Malaysia:

1. Plan before you visit: https://www.legoland.com.my/plan-your-day/before-you-visit/opening-hours/
2. Purchase tickets through Legoland Official Website: https://www.legoland.com.my/tickets-passes/day-tickets/
3. We recommend departing at 7:30 am/8 am, as Legoland opens at 10 am.
4. Height requirements for Legoland: https://www.legoland.com.my/plan-your-day/useful-guides/height-restrictions/

Q6: I am a Singaporean PR/permit/pass holder. Do I need to fill in the SG Arrival Card?

A6: From 15th April 2022, fully vaccinated Singapore residents and long-term pass holders arriving via the land checkpoints will no longer need to submit the health declaration via the SG Arrival Card. Refer to the following for more details: https://www.ica.gov.sg/news-and-publications/newsroom/media-release/health-declaration-no-longer-required-for-vaccinated-singapore-residents-and-long-term-pass-holders-using-the-land-checkpoints

Q1: Could we transport a bicycle together if we travel with you?
A1: Yes, you can transport a bicycle with us, but please dismantle the front bicycle wheels to ensure it fits inside the vehicle. Kindly provide dimensions for us to quote the appropriate type of vehicle for your journey.

Q2: Can your driver suggest or recommend places to visit in Johor/Malaysia?
A2: Certainly! Our drivers can provide recommendations. You can also check our blogs for more ideas at https://gotaxisgmy.com/blog/

Q3: Do you have the Tioman ferry schedule, and where do we buy ferry tickets?
A3: The latest ferry schedule can be found here: Tioman Ferry Schedule. For ferry tickets, we recommend purchasing them through https://www.cataferry.com/ or https://bluewater.my/.

Q4: Are passengers covered with insurance for the trip?
A4: Yes, all passengers are covered under the vehicle insurance for the duration of the trip.

Q1: What is your cancellation policy?

A1: We do not have a cancellation fee, but we kindly request that you inform us at least 1-2 days before your travel date in case of any cancellations.